ThousandEyes Troubleshooting Tools on Cisco Secure Access

You can run the csc_te_diagnostics.exe application to generate the diagnostic file. The diagnostic bundle will be generated and saved on the Desktop once you run this application. 

The diagnostic app will be present in the following location: 

C:\Program Files (x86)\Cisco\Cisco Secure Client\ThousandEyes Endpoint Agent\csc_te_diagnostic.exe

Native ThousandEyes and Cisco Secure Client based ThousandEyes agent are slightly different using different directories:
https://docs.thousandeyes.com/product-documentation/end-user-monitoring/troubleshooting/troubleshooting-endpoint-agent-issues#share-data-with-thousandeyes-support

CSRv1k trial licensing

Adding a trial license on Cisco Service Router CSRv1k

Without license, CSR1k is limited to 100 kb/s. Here is the memo to add a trial license which I got on Cisco's internal site.

Step1: Check throughput

CSR1k-2#show platform hardware throughput level 

The current throughput level is 100 kb/s

Step2: Check licenses

CSR1k-3#show license
<snip>

Index 30 Feature: ax_200G                        

        License Type: Permanent

        Start Date:         N/A, End Date: Dec 07 2023

        License State: Inactive

        License Count: Non-Counted

        License Priority: Medium

<snip>             

Step3: Check licenses - SN and UDI

CSR1k-3#show license udi 

SlotID   PID                    SN                      UDI

--------------------------------------------------------------------------------

*        CSR1000V              9JHVHJ6F2xx     CSR1000V:9JHVHJ6Fxxx

Step4: Apply a trial license

CSR1k-3#license install ftp://192.168.1.76/trial3.lic

<snip>

Loading trial3.lic !

[OK - 1237/4096 bytes]

Expiring licenses are being installed in the device with

UDI "CSR1000V:9PEWETUUAHF" for the following features: 

        Feature Name: ax_200G

        Start Date:         N/A, End Date: Mar 28 2024

<snip>

ACCEPT? (yes/[no]): yes

Installing...Feature:ax_200G...Successful:Supported

1/1 licenses were successfully installed 

0/1 licenses were existing licenses

0/1 licenses were failed to install

Step5: Check licenses

CSR1k-3#show platform hardware throughput level 

The current throughput level is 200000000 kb/s

Step6: Check throughput

CSR1k-3#show license
<snip>

Index 30 Feature: ax_200G                        

        License Type: Permanent

        Start Date:         N/A, End Date: Mar 25 2024

        License State: Active, In Use

        License Count: Non-Counted

        License Priority: Medium

Internal Software Potal

https://software.cisco.com/software/swift/sltui/viewIntPubKeyGen.action?subGroup=ULTRAFEAT&keytype=PUBLICINTERNAL